FAQ
What are the delivery charges for orders?
Shipping prices vary based on weight. Exact shipping rates will be calculated at the checkout, but generally shipping costs approximately:
US Standard Shipping: $5.50
FREE SHIPPING ON ORDERS OVER $75.00
Which payment methods are accepted?
Most major credit cards and Paypal are accepted.
How long will delivery take?
1) All US & Canada orders are made to order in California. Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. Business days do not include weekends or holidays. Once complete, they are shipped via USPS First Class or Priority Mail with tracking information allowing you to follow your order from the moment it is dispatched. USPS aims to deliver all packages within 3-5 days of being sent (Excluding holidays).
2) For all Worldwide orders please allow up to 10-17 business days delivery from date of dispatch.
We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
We are not responsible for any lost, stolen, or damaged shipments.
What if I am not in?
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
Urgent Deliveries
If you are gifting Raven Brand products and need them to arrive by a certain date we will of course try and accommodate your request but ask that you either leave instructions in "Notes" at checkout, or email us your order number as soon as you place it to info@ravenbrandinc.com
Shipping To Canada
Orders my be subject to import duty, please visit the following site to calculate these: http://www.purolatorinternational.com/trade-regulations#Duties
What is your return policy?
We offer 30days to return your items by from date of receiving.
As long as the items are still in their original condition, and tags still attached you can absolutely return it to the following address and we will issue you an exchange or refund as soon as we get the item(s) back. Please be sure to add the items to their original packaging.
INSTRUCTIONS
1) Please include your name and order number with your return
2) If you are wanting a refund please also state this.
3 ) If you are wanting an Exchange please state Exactly what you would like to swap it for (Size, color, style & quotes)
Please contact info@ravenbrandinc.com
Thank you - Raven Brand Inc.